Privacy Policy

Last Updated: 8 June 2026

1. Introduction

Onyx’s Pet Shop (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our business.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Onyx’s Pet Shop

79 Kelso Drive
East Kilbride
Glasgow
G74 4DB

Email: info@onyxspetshop.co.uk
Phone: 01355 242779

We are the data controller responsible for your personal data.

3. Information We Collect

We may collect and process the following information:

Information You Provide

Name
Billing address
Delivery address
Email address
Telephone number
Account login details
Order information
Customer service enquiries

Payment Information

Payments are processed securely through third-party payment providers. We do not store full payment card details on our servers.

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referring website information

4. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products to you
Communicate regarding your orders
Respond to enquiries
Provide customer support
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send marketing communications where you have consented

5. Legal Basis for Processing

Under UK GDPR, we process your personal data under one or more of the following legal bases:

Contract

To process and fulfil your orders.

Legal Obligation

To comply with tax, accounting, and other legal requirements.

Legitimate Interests

To improve our services, maintain website security, prevent fraud, and manage customer relationships.

Consent

For marketing emails, newsletters, and certain cookies.

You may withdraw consent at any time.

6. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send you information about:

New products
Special offers
Promotions
Pet care tips

You can unsubscribe at any time using the link in our emails or by contacting us directly.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties including:

Payment providers
Delivery and courier companies
Website hosting providers
Email marketing providers
Professional advisers such as accountants and legal advisers
Regulatory authorities when required by law

All third parties are required to keep your information secure and process it lawfully.

8. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

Order records: up to 6 years for accounting and tax purposes
Customer enquiries: up to 24 months
Marketing preferences: until consent is withdrawn
Website security logs: up to 12 months

9. Cookies

Our website uses cookies and similar technologies to:

Enable website functionality
Remember preferences
Improve user experience
Analyse website traffic
Support marketing and advertising activities

You can manage cookies through your browser settings.

A separate Cookie Policy may provide additional details.

10. Website Analytics

We may use analytics services such as Google Analytics or similar tools to help us understand how visitors use our website.

These services may collect information including:

IP address
Device information
Website usage data
Pages visited

Analytics data helps us improve our products and services.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

12. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

13. Complaints

If you are unhappy with how we handle your personal information, you may contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Onyx’s Pet Shop

79 Kelso Drive
East Kilbride
Glasgow
G74 4DB

Email: info@onyxspetshop.co.uk
Phone: 01355 242779

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.